Mark Pipitone Bank of America spokeman said, the company is “working to ensure full availability,” and that online banking is available “although some customers may experience occasional slowness.”
Although bank had answered to customers via its official Twitter account.
Bank of America site was going damn good and majority of customers were able to access the site, which remained online throughout the day, Pipitone said. But still many users were unable to connect due to slowness of website.
But the team which test and monitored the website states that the problem was started around 10 am and keep on going as of 6:10 pm.
“It’s possible that something Bank of America has done on its end, some kind of change, caused the problem,” said Aaron Rudger, senior marketing manager of Web performance. The bank home page seems different before the problem starts.
“a small percentage of website requests were being fulfilled successfully, but the majority were still met with errors”, Aaron Rudger said about 6pm.
Wednesday morning Aaron Rudger said, “the bank appeared to have rolled out some change that improved the situation and modestly reduced the long time-out failures”. The Problem of site’s had stabilized by mid morning i.e. on Wednesday.
Some hacker group had claimed the responsibility of this activity on blogs and Twitter.
Bank of America spokeman said “I can assure you we continuously take proactive measures to secure our systems”.